Claims

Team

Melissa Hill

Head of Claims, North America

Matthew Sayre

Head of Casualty & Financial Lines Claims, North America

John Nowicki

Head of Aviation &
Primary Liability Claims, North America

Stephen Cersine

Head of Property, Natural Resources, Construction & Marine Claims,
North America

Sandra Lee

Head of Claims,
Canada

Meryl Fein

Head of Claims Operations, North America

Stacy Mitchell

Senior Claims Relationship Manager, North America

Contact Claims

Claims Capabilities by Product Line

Documents

North America Claims Pitchbook Claims Reporting Document Claims Contact Sheets

Aviation Claims

Capabilities / Lines Written

Expertise & Appetite

Airline Hull & Liability
Personal and Corporate Aviation
Aerospace Manufacturers
Airports
Drone / Unmanned Aerial Vehicles (UAV)
Maintenance / Repair / Overhaul Facilities
Fixed Base Operators
Airplane and Helicopter Operations

Nearly 400 years of combined industry experience across the team
Lead Claims Specialists average 20 years of aviation-focused experience
Many Lead Claims Specialists are attorneys with prior litigation and trial experience
Team includes active pilots, airframe & powerplant mechanics, and aviation university graduates
Many of our claims professionals are fluent in numerous languages
Active in industry associations including leadership positions; staff serve in local protection and rescue organizations

Casualty Claims

Capabilities / Lines Written

Expertise & Appetite

Primary General Casualty and Products / Completed Operations
Manufacturer's Errors & Omissions
Umbrella / Excess
International Casualty
Construction Casualty
Environmental Casualty
Crisis Management

Average 20+ years of experience per Claims professional
40% of Claims professionals hold advanced industry designations and/or law degrees
In-house team of lawyers, engineers, and specialists
Demonstrated success in driving positive results across diverse litigated matters
Established reputation for worldwide Claimshandling with a global network of contacts
Focus on transparency and long-term partnership with clients and brokers

Financial Lines Claims

Capabilities / Lines Written

Title

Management Liability
Employment Practices Liability
Fiduciary Liability
Financial Institutions Professional Liability
Miscellaneous Professional Liability
Cyber Liability
Media & Technology Professional Liability
Commercial Crime & Fidelity
Accountants' & Lawyers' Professional Liability
Insurance Agents Professional Liability
Architects & Engineers Professional Liability
Representations & Warranties

Management team members average 20+ years of Financial Lines Claims experience
Claims analysts average 10+ years specializing in Financial Lines
Virtually all Claims professionals are attorneys with an average of 8 years of prior private practice
One-third of Claims staff hold advanced commercial insurance or underwriting designations
Integral part of the Allianz Global Financial Lines Claims network and Key Case Management (KCM) team
Coordinated global strategy supporting North American and multinational customers with foreign litigation

Property, Natural Resources & Construction Claims

Capabilities / Lines Written

Expertise & Appetite

Builders Risk / Course of Construction (COC)
Corporate Property
Construction
Natural Resources
International Claims (170+ countries)

Specialists strategically located across the U.S. averaging 25 years of experience
Average Claims adjusting experience of 20 years; active in PLRB, WLA, RIMS, and Loss Executives Association
Long-established relationships with engineers, loss adjusters, accountants, and building consultants
Specialty experts in energy, engineering, international, heavy equipment, and litigated Claims
CAT management with pre-emergency modeling, post-emergency response, vendor commitments, and field response
Use of technological advancements including 3-D scanning and drones to streamline investigations

Marine Claims (Ocean Cargo & Inland Marine)

Capabilities / Lines Written

Expertise & Appetite

Global Ocean Cargo
Project Ocean Cargo
Transportation & Logistics (Inland Marine)
Equipment Insurance (Inland Marine)
Inland Marine Property
Inland Marine Construction

Specialists with 15–20 years of hands-onexpertise in inland marine and ocean cargo losses
In-depth knowledge of shipping procedures, vessel construction, salvage operations, and general average
Worldwide network of lawyers, accountants, engineers, and marine surveyors
Large network of independent appraisers and adjusters with local repairer and salvage buyer contacts
Active in IMUA (Inland Marine Underwriters Association), Trucking Claims Bootcamps, and regional Cargo Security Council events
Claims handling service on a global level

Canada Claims

Capabilities / Lines Written

Expertise & Appetite

Aviation
Natural Resources & Construction
Liability
Marine
Financial Lines
Property

Several experts with more than 25 years of experience; able to tap into U.S. and global experts in real time
Specialty experts in Energy, Power Generation, Complex Construction, Heavy Industry, Products Liability, and Environmental Liability
Long-established relationships with engineers, loss adjusters, accountants, and building consultants
CAT management with pre-emergency modeling andpost-emergency field response
Focus on transparency and ongoing communication with brokers and clients throughout the Claims process

Claims Operations

Capabilities / Lines Written

Expertise & Appetite

Client Relationship Managers
Structured Settlements
TPA Oversight
Subrogation and Salvage
Special Investigations Unit (SIU)
Vendor Contracts
Legal Bill Review Management
Project Management
Business Analysts (System Solutions, Reporting & Data, Reinsurance Support)
Onshore & Offshore Clerical Support

Team of 85 Claims Operations professionals in North America
Claim Relationship Managers work directly with underwriters and largest insureds for a premier experience
Structured Settlements support third parties toprotect settlements via financial vehicles
TPA Oversight for cases with higher exposure
Subrogation and Salvage to maximize recoveries for Allianz and insureds
Project Management oversight of large IT and AI modernization projects
Onshore/Offshore clerical support covering FNOL, payments, regulatory compliance, and multinational claims

Why Allianz Commercial

At Allianz Commercial, our customers are at the heart of everything we do. We are determined to lead the market with our Claims Service by prioritizing their needs and delivering exceptional support throughout the claims process. In practice, this is based on five core pillars:

People

The right people in the right places – a team with years of technical experience that are renowned among clients, brokers and the market

Reach

A worldwide network – delivering local Claim services with global coordination.

Experience

An established track record of handling complex international Claims – with amarket-leading position.

A woman looking directly at the camera with a smile in an office setting

Attitude

Our philosophy is a partnership approach focused on finding solutions through dialogue, not debate.

Processes

Proven systems and procedures ensure consistent quality and transparency for the client

Claims Reporting & Billing Information

FNOL/Claims Reporting

Email: NALossRuns@agcs.allianz.com Phone: +1.800.558.1606

Request Loss Runs

Email: NALossRuns@agcs.allianz.com with the policy number(s) for support

Direct Billing Inquiry

Phone: 1.800.527.5787 or Email: Billing@agcs.allianz.com for support

Premium Audit

Email: audittransmitdallas@agcs.allianz.com

Insights

Navigating an Ever-Changing Risk Landscape: Exploring Insights from the 2026 Risk Barometer with Allianz Commercial North America

In an exclusive feature with Insurance Business America TV, Allianz Commercial North America and Global leaders delve into the findings of the 2026 Allianz Risk Barometer. Discover the top business concerns, including cyber threats, AI disruption, and geopolitical turmoil, as identified by this comprehensive study. And gain expert insights into how organizations and their insurance partners can strategically understand and mitigate these critical risks and safeguard their businesses.

Watch this engaging video roundtable here Download the report and access exclusive resources

How AI Is Redefining Claims Training and Customer Experience

Melissa Hill, Head of Claims for North America at Allianz Commercial recently joined a panel to discuss how AI-driven training tools aretransforming how claims professionals learn, practice, and perform at the recent Carrier Management’s InsurTech Conference in New York.

Watch the replay here

Contact us

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Disclaimer: The material contained in this publication is designed to provide general information only. While every effort has been made to ensure that the information provided is accurate, this information is provided without any representation or warranty of any kind concerning its accuracy and Allianz Global Risks US Insurance Company cannot be held responsible for any errors or omissions. All insurance products are subject to the terms, conditions and exclusions contained in the individual policies. Please be advised that these insurance products are not available in every state or country.